Customer satisfaction is #1 at BuyMoto.com.  If you have ordered an incorrect product, we will be happy to exchange your purchase as long as the item is returned in its original unused and resalable condition including all original attached tags, stickers, packaging, etc.  Please do not damage the packaging or remove the tags and/or protective coverings from your merchandise until you've determined that it is the correct item size or fitment.

All exchanges must receive approval within 10 days from receipt of goods. We will not accept any exchanges without an RMA number! Packages sent to us without a valid RMA number will be refused!! Customer satisfaction is a top priority with BuyMoto.  Accepting exchanges, however, is very costly for us.  For this reason we have established the following rates for exchanging merchandise with us. These exchange fees include shipping the product back to you, as well as our time, resources, and cost of shipping your wrongly sized order back to our distributors. To save money we strongly suggest trying the product on before placing your order. Here is how it works:

• Helmets - $25 exchange fee
• Exhausts - $35 exchange fee (Unopened full systems and slip-ons ONLY)
• Windscreens - $15 exchange fee
• Tires - $30 exchange fee
• Jackets, Pants and Suits - 15% of the sale price.

All other items not listed above will be charged a general $15 exchange fee. All merchandise exchanged must be in its original, new, unused, unworn condition and must include all original undamaged packaging and instructions as well as all tags, protective covers, and other items that may have been attached to the merchandise.   Failure to satisfy this requirement may result in your return being refused. Please ensure all packages you plan on returning as we are not responsible for goods received damaged during shipping.  These damaged goods become the property of the buyer if not shipped adequately and you may be charged to send them back.

If you should decide to exchange for an item of lesser value and the difference in price between the new item and the exchanged item is greater than $50 then the entire difference will be applied as in store credit.

Shipping:

BuyMoto.com will generally ship products within 3 to 7 business days from date of order.  BuyMoto cannot guarantee shipping dates on extremely popular or preorder items as well as items on backorder.
  
Returns:

BuyMoto.com will not accept returned goods without prior approval in the form of an RMA number. Packages sent to us without a valid RMA number will be refused!! Requests must be made within 10 days from receipt of goods. Refused orders and/or returns made without exchanges shall be subject to a 20% restocking/handling charge. Merchandise must be returned pre-paid as BuyMoto.com will not accept any returns sent COD. Sorry, we cannot refund shipping charges for any return or exchanges.

All returned merchandise must be in its original, new, unused, unworn condition, and include its original undamaged packaging, attached tags, instructions, etc. Following these guidelines will prevent any unnecessary charges. Any Special Order, electrical and fiberglass parts are not returnable. Please make sure you know exactly what you want before ordering!!

All returns or exchanges must be received within 10 business days from the date the RMA is issued! Any returned items that do not follow the most general guidelines will be returned and no credits will be issued.

Damaged Goods:

All goods are carefully packed and in good condition when shipped.  Title to the merchandise passes to the customer upon delivery to the carrier.  Any claims for damaged goods must be made with the carrier by the customer.  If your shipment is damaged, indicate it when you sign for the shipment or call 1-800-GO-FEDEX IMMEDIATELY on the same day if you discover any content of the package damaged.

Damaged or short shipments received through UPS must be reported the SAME DAY or no credit can be given.  This is a requirement by UPS.

Order Cancellations or Changes:

Please be sure you want something before you order it!

In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Size change requests after the order has been placed will be subject to the appropriate exchange fee. Backorders are handled on a half down, half on completion basis. If you agree to a backorder, we will charge half of the item as a non-refundable deposit. This deposit will be retained as in store credit in the event of a backorder cancellation.

Defective Merchandise:

All defective merchandise is warranted by the manufacturer, not by BuyMoto.com. Returns are subject to approval by the manufacturer. Shipping charges on defective merchandise are not refundable!

Disclaimer:

BuyMoto.com hereby expressly disclaims all warranties either expressed or implied of merchantability or fitness for a particular purpose.  This disclaimer in no way affects the terms of any manufacturer?s warranty.  BuyMoto.com shall retain title to purchased goods until payment for goods have been received and/or verified by BuyMoto.com.  All goods purchased for export must comply with export regulations of the government of the United States of America.  Purchaser is responsible for obtaining and filing all necessary documentation from the Federal Government before shipping to a foreign country.  Furthermore, certain manufacturers may restrict the export of certain products and may render their respective warranties null and void.  BuyMoto.com shall not be held liable for any typographical, photographic or production error(s) in products or anywhere on the BuyMoto.com website.  Product images are simulated and for reference purposes only, actual product appearance may vary.  BuyMoto.com shall not be liable for any omissions, claims, or errors for information provided in our “product details”, “specifications”, or any other area of this website with regard to product pricing, specifications, or availability.  Some or all of the information contained in these sections originated from the manufacturer or authorized agent(s) of the manufacturer and are provided “as is” with no warranty expressed or implied.  We reserve the right to limit quantities on any items offered for sale on this site.  Certain promotional or sale items are limited to quantities on hand and substitutions may not be available.  Rain checks may not be issued.  Cached, forged and/or obsolete copies of any section or product on our website are not valid and thus cannot be used for any price matching purposes.  BuyMoto.com reserves the right to accept or refuse any order for any reason.  Any attempt to commit or engage in fraudulent activity will be reported to the proper authorities.  Terms and conditions are subject to change without notice.  All trademarks, product names or logos contained in this site are the property of their respective owners or of BuyMoto.com.

All reference to manufacturers' names, symbols and descriptions (ie. Honda, Kawasaki, Suzuki, Yamaha, Ducati, Aprilia, KTM, Buell, etc.) are used for reference purposes only and do not imply that any products listed on BuyMoto.com are the products of these manufacturers.